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Vendors
Serviceaide
Artificial Intelligence applied to IT Service ManagementÂ
With the power of AI, this solution learns, adapts, and transforms the experience of users and teams—making support smarter, more intuitive, and highly scalable.
Why choose a Serviceaide product?
Reduced operational costs
Increased speed and accuracy
Improved end-user satisfaction
Faster and more informed decision-making
Get to know Serviceaide
A global reference in AI-powered service management, this vendor has an international presence and a dedicated team of specialists helping organizations across industries optimize workflows, boost productivity, and enhance the end-user experience.
Committed to innovation and sustainable growth, Serviceaide is shaping the future of digital service management—blending AI, automation, and customer experience into a single platform.
Products and Solutions
Serviceaide offers a robust portfolio. Explore one of the solutions Belago provides through this partnership:Â
Luma AI – Artificial Intelligence for Service ManagementÂ
Luma AI is a generative AI and hyperautomation platform that transforms how IT and business teams interact with digital services.
Key capabilities include:Â
Intelligent Virtual Agent (Digital CX): manages tasks, delivers proactive support, and personalizes the user experience.Â
Knowledge Search & Management: accurately responds to contextual queries and improves information retrieval.Â
Hyperautomation: automates routine tasks, reduces errors, and streamlines processes with continuous tracking.Â
Responsible AI: enforces secure and ethical data policies with a smart firewall and built-in governance.Â
Generative AI: creates real-time summaries and automatic synopses to enhance collaboration and strategic focus.Â
Proven expertise you can trust
With a solid track record, Belago holds four ISO certifications recognized by UAF and IAF, ensuring quality and security across all processes.Â
