Copa Energia transformed its IT operations with Belago’s support

The transition from the previous provider to Belago was smooth and transparent, with no business impact. Our expectation with this partnership is to bring more value to the daily experience of our internal clients, by offering a human, close, precise service, driven by technology.

The benefits of a well-aligned service structure are built on three pillars: cost-efficiency, quality, and user satisfaction. A well-designed managed service ensures issues are resolved in a single touchpoint, which prevents recurring problems. It also reduces unnecessary service requests, optimizing the client’s physical resources by triggering actions only when actually needed.

The solutions were designed around the client’s specific needs, giving them the flexibility to operate in new ways. As we are responsible for the entire technical and administrative management, we also provide a complete structure for hiring new professionals to meet demand, in addition to offering refresher training whenever necessary. The structure we deliver is scalable, enabling fast expansion whenever needed. In other words, we can grow exponentially and support other areas of the company.

The implementation of Belago’s services is part of our strategy to restructure service delivery, especially in areas such as Service Desk and Field Services. With a highly skilled and professional team, the transition was smooth and efficient. The Service Desk has provided fast and effective support, resolving critical issues and minimizing downtime. Field Services, in turn, have been essential for maintaining, updating, and repairing equipment, ensuring uninterrupted operations. In short, Belago has supported us with well-structured plans to implement services with the quality and efficiency that are essential for the ongoing success of our operations.