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Managed Services
ITSM
More efficient processes for your team
Struggling to get visibility over your team and operations?
Our ITSM solution, based on ITIL best practices, brings transparency, standardization, and fast results through clear processes and well-defined metrics.
Our proven methodology
Clear KPIs to measure real performance
Standardized processes based on international frameworks
Full integration between IT and the business
Continuous improvement driven by constant feedback
ISM: The evolution of ITSM
While ITSM focuses on IT services, ISM (Integrated Service Management) goes beyond, connecting all departments in a collaborative, efficient operation that drives direct business impact. That’s why ISM is becoming the norm among leading enterprises.
Transformation guaranteed
Full visibility over all IT processes
Faster response times to service demands
Strategic alignment between IT and business objectives
Cost reduction through process optimization
Managed Services
ITIL
Global best practices in your organization
It’s time to operate at the level of global leaders.
With ITIL, your organization adopts a methodology proven by thousands of companies that have learned how to make IT run seamlessly.
Our tailored approach:
Full assessment of your current processes
Detailed work plan with clear timelines and responsibilities
Prioritization matrix focused on delivering the most value
Gradual implementation without disrupting your operations
Competitive advantages:
Global standard for IT service management excellence
Seamless integration with other frameworks (PMP, PRINCE2)
Measurable ROI through established performance indicators
International certification for your IT processes
Managed Services
COBIT
IT governance that protects and adds value
Is your company ready for audits and compliance?
With COBIT, you ensure alignment between technology and business strategy, reduce risks, and increase stakeholder trust.
Robust governance delivers:
Perfect alignment between IT and business goals
Optimized management of IT resources
Full control over security and compliance risks
Transparency for auditors and investors
Transformation guaranteed
Guaranteed compliance with regulations
Reduced risks through preventive controls
Justified investments with demonstrable ROI
Increased confidence from partners and stakeholders
Get ITSM services now!
Frequently Asked Questions
Get answers to your most common questions about ITSM
ITSM (IT Service Management) is the structured management of IT services through processes, KPIs, and continuous improvement. It boosts operational efficiency, lowers costs, prevents failures, and ensures IT delivers real business value.
ITSM manages IT services only. ISM (Integrated Service Management), on the other hand, unifies all departments—IT, HR, Finance, Operations—under a single service management model, enhancing governance, standardization, and business impact.
ITIL implementation means adopting a set of globally recognized best practices to standardize IT processes, improve SLAs, reduce incidents, accelerate service delivery, and increase ROI. It brings structure, predictability, and governance to IT operations.
COBIT is a corporate IT governance framework that guides risk management, compliance, and internal controls. It helps companies comply with laws like LGPD, reduce vulnerabilities, and build trust with auditors, investors, and customers.
We start with a full process assessment, define a roadmap with priorities, implement improvements with zero disruption to your operations, and monitor results with metrics and ongoing governance.
- Complete visibility over IT processes
- Lower operational costs
- Standardized service delivery
- Strategic alignment between IT and the business
- SLA improvements
- Risk mitigation
- Data-driven governance
Yes. We work with global frameworks (ITIL, COBIT) and platforms like BMC Helix, enabling automation, observability, and large-scale service management.
No. Midsize companies also benefit from ITSM. What varies is the complexity and scale of implementation.
It depends on your operation’s maturity. ITSM can either replace legacy tools or integrate with existing systems via API, automating workflows and reducing rework.
It minimizes recurring incidents, automates manual tasks, reduces resource waste, shortens resolution times, and improves the efficiency of your IT staff.
Yes. Modern ITSM includes automation, chatbots, generative AI, and predictive analytics to reduce response times, prevent issues, and enhance user experience.
No. The Service Desk is just one part of ITSM. ITSM is a full service management model covering incidents, changes, problems, assets, configuration, SLAs, and much more.
Post-implementation, your company operates with KPIs, predictability, standardization, reduced dependency on key personnel, and a more strategic IT team.
