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Logotipo da Belago
Logotipo da Belago
Logotipo da Belago

Managed Services

ITSM

More efficient processes for your team

Struggling to get visibility over your team and operations? 

Our ITSM solution, based on ITIL best practices, brings transparency, standardization, and fast results through clear processes and well-defined metrics. 

Talk to an expert about ITSM

Our proven methodology

Clear KPIs to measure real performance

Standardized processes based on international frameworks 

Full integration between IT and the business 

Continuous improvement driven by constant feedback 

ISM: The evolution of ITSM

While ITSM focuses on IT services, ISM (Integrated Service Management) goes beyond, connecting all departments in a collaborative, efficient operation that drives direct business impact. That’s why ISM is becoming the norm among leading enterprises. 

Transformation guaranteed

Full visibility over all IT processes 

Faster response times to service demands 

Strategic alignment between IT and business objectives 

Cost reduction through process optimization 

Managed Services

ITIL

Global best practices in your organization

It’s time to operate at the level of global leaders. 

With ITIL, your organization adopts a methodology proven by thousands of companies that have learned how to make IT run seamlessly. 

Our tailored approach:

Full assessment of your current processes 

Detailed work plan with clear timelines and responsibilities 

Prioritization matrix focused on delivering the most value 

Gradual implementation without disrupting your operations 

Competitive advantages:

Global standard for IT service management excellence 

Seamless integration with other frameworks (PMP, PRINCE2) 

Measurable ROI through established performance indicators 

International certification for your IT processes 

Implement ITIL with expert guidance

Managed Services

COBIT

IT governance that protects and adds value

Is your company ready for audits and compliance? 

With COBIT, you ensure alignment between technology and business strategy, reduce risks, and increase stakeholder trust. 

Robust governance delivers:

Perfect alignment between IT and business goals 

Optimized management of IT resources 

Full control over security and compliance risks 

Transparency for auditors and investors 

Transformation guaranteed

Guaranteed compliance with regulations 

Reduced risks through preventive controls 

Justified investments with demonstrable ROI 

Increased confidence from partners and stakeholders 

Upgrade your IT governance

Get ITSM services now!

Frequently Asked Questions

Get answers to your most common questions about ITSM

What is ITSM and how can it help my business?

ITSM (IT Service Management) is the structured management of IT services through processes, KPIs, and continuous improvement. It boosts operational efficiency, lowers costs, prevents failures, and ensures IT delivers real business value. 

What’s the difference between ITSM and ISM?

ITSM manages IT services only. ISM (Integrated Service Management), on the other hand, unifies all departments—IT, HR, Finance, Operations—under a single service management model, enhancing governance, standardization, and business impact. 

What does implementing ITIL mean in practice?

ITIL implementation means adopting a set of globally recognized best practices to standardize IT processes, improve SLAs, reduce incidents, accelerate service delivery, and increase ROI. It brings structure, predictability, and governance to IT operations. 

What is COBIT and why is it important for IT governance?

COBIT is a corporate IT governance framework that guides risk management, compliance, and internal controls. It helps companies comply with laws like LGPD, reduce vulnerabilities, and build trust with auditors, investors, and customers. 

How does ITSM implementation work at Belago?

We start with a full process assessment, define a roadmap with priorities, implement improvements with zero disruption to your operations, and monitor results with metrics and ongoing governance. 

What are the key benefits of adopting ITSM/ISM?
  • Complete visibility over IT processes 
  • Lower operational costs 
  • Standardized service delivery 
  • Strategic alignment between IT and the business 
  • SLA improvements 
  • Risk mitigation 
  • Data-driven governance 
Does Belago work with specific ITSM tools?

Yes. We work with global frameworks (ITIL, COBIT) and platforms like BMC Helix, enabling automation, observability, and large-scale service management. 

Is ITSM only for large companies?

No. Midsize companies also benefit from ITSM. What varies is the complexity and scale of implementation. 

Does ITSM replace my current ticketing tool, or does it integrate with it?

It depends on your operation’s maturity. ITSM can either replace legacy tools or integrate with existing systems via API, automating workflows and reducing rework. 

How does ITSM reduce costs in practice?

It minimizes recurring incidents, automates manual tasks, reduces resource waste, shortens resolution times, and improves the efficiency of your IT staff. 

Can ITSM include automation and AI?

Yes. Modern ITSM includes automation, chatbots, generative AI, and predictive analytics to reduce response times, prevent issues, and enhance user experience. 

Is ITSM the same as a Service Desk?

No. The Service Desk is just one part of ITSM. ITSM is a full service management model covering incidents, changes, problems, assets, configuration, SLAs, and much more. 

What changes after implementation?

Post-implementation, your company operates with KPIs, predictability, standardization, reduced dependency on key personnel, and a more strategic IT team.Â