Field Services are on-site technical support operations, delivered wherever your company needs assistance. They ensure maintenance, repairs, installations, and specialized support to keep your IT infrastructure available and fully operational. 

With Belago’s IT Field Services, you have a skilled team ready to act quickly, reduce failures, and maintain continuity across your operations. 

“IT Field” refers to technical work that requires on-site execution, such as server repairs, network setups, device installation, and infrastructure services. Belago’s Field Services are built specifically for this type of specialized in-person support. 

Through ongoing service contracts, our Field Technician Services can address issues such as: 

• Preventive and corrective maintenance of equipment and infrastructure 

• Repair and part replacement in servers, desktops, and laptops 

• Installation of networks, peripherals, and corporate devices 

• On-site support for urgent technical incidents  

• Hardware and software upgrades within local environments 

• In short—if it requires IT on-site support, we’ve got it covered. 

• Reduced downtime, avoiding losses from unexpected outages 

• Faster response with direct, on-site support 

• Improved operational efficiency through preventive maintenance 

• Full control via Field Service Management tools and reporting 

• Specialized support from certified IT infrastructure professionals 

Yes. Our Field Services can be combined with remote support, proactive monitoring, and infrastructure management, delivering a complete IT solution for your business. 

No. Field Services are complementary. While the Service Desk and NOC handle remote monitoring and resolution, Field Services provide the in-person support needed when physical intervention is required. 

All services are delivered by certified professionals with proven expertise in networks, hardware, operating systems, and corporate infrastructure, trained for on-site technical service delivery. 

Yes. Our technicians are strategically distributed across regions to ensure full coverage and fast response wherever your operations are. 

IMAC stands for Install, Move, Add, and Change, covering everything from setting up new equipment to making infrastructure adjustments so your business always has the support it needs. 

We use systems that identify the nearest available technician, reducing travel time and ensuring fast, efficient service in any region. 

Organizations of all sizes and industries can benefit, especially those that: 

• Rely on critical IT infrastructure to operate 

• Have multiple branches or distributed sites 

• Need to ensure high system availability 

• IMAC services for implementing, relocating, and upgrading IT assets 

• Contract models designed for continuous support and optimized outcomes 

• Geo-managed teams to enhance response times 

• Strong track record in IT infrastructure outsourcing, focused on agility and business continuity