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BMC Helix: Ushering in the new era of Intelligent Automation in Service Management and Observability
Boost your IT performance with the power of Agentic AI
BMC Helix combines the best of Generative AI with the capabilities of Agentic AI to transform IT service management and observability. With proactive automation, incident prevention, and continuous optimization, your company gains greater efficiency, reduced costs, and delivers a superior experience to users and customers.
What is BMC Helix?
BMC Helix is a flexible ITSM platform that merges IT service management with automation, observability, and AIOps. It integrates Generative AI and intelligent autonomous agents that can sense, decide, and act proactively to prevent failures and accelerate innovation.
You can subscribe to ITSM through modular components known as UTs (Technical Units), allowing your organization to choose the features that best fit your needs, making BMC Helix a comprehensive observability solution.
How does it work in practice?
BMC Helix operates across multiple layers of your IT operation, including:
Continuous monitoring IT environments and anomaly detection
Preventing incidents before they impact users
Automating service workflows using no-code agents
Real-time optimization of application and service performance
Seamless collaboration through direct integration with Microsoft Teams
Key Benefits of BMC Helix for Your Business
Proactive intelligent automation
Faster delivery, fewer failures with AI-driven ITSM
Smarter observability
Actionable, proactive insights at your fingertips
Customizable autonomous agents
Create automations without relying on IT teams
Reduced resolution time
Fix issues before they become major problems
Faster innovation
Free your teams from repetitive tasks to focus on strategic value
Modular IT solutions
Select only what fits your business
Proprietary Features That Transform Your IT Operations
HelixGPT Post Mortem Analyzer
Detailed incident reporting
HelixGPT Insights Finder
Dynamic dashboards and reports via natural language chat
HelixGPT Agent Builder (no-code)
Anyone can build custom AI agents
Catalog Curator
Create service catalogs via GPT-based conversational interface
Employee Navigator
Create service catalogs via GPT-based conversational interface
Ops Swarmer
Integrates with Microsoft Teams and suggests the ideal response team
Who Is BMC Helix For?
This solution is ideal for companies in various industries, especially those that:
Operate in hybrid or multicloud environments
Need to reduce IT costs and risks
Want observability powered by AI
Value proactive, AI-driven service management
Prioritize ROI, innovation, and service quality
The Future Has Already Begun
of European companies have already made significant investments in Agentic AI
are running pilots or proofs of concept to accelerate adoption
Discover the Full BMC Helix Portfolio
BMC Helix Service Management
Enterprise service management
IT service management
Digital workplace solutions
Intelligent chatbots
AI-driven business workflows
BMC Helix Observability & AIOps
Discovery
Operations management
Network observability
Continuous optimization with AI-driven AIOps
Bring Your IT into the Age of Intelligent Observability
BMC Helix is the ideal choice for companies looking to merge ITSM, AI-driven observability, and modular automation into one unified platform.
Talk to our specialists and learn how to implement this innovation in your business.
Frequently Asked Questions (FAQ)
- One of the first global platforms to deliver Agentic AI
- Combines GenAI + AIOps to offer intelligent autonomous agents, not just assistants
- Focused on governance and enterprise-grade security
- Enables business units to create automations without technical dependencies
Agentic AI refers to autonomous agents that can perceive, decide, and act proactively, going beyond traditional AI assistants.
By combining AI-driven observability with AIOps, BMC Helix detects anomalies and triggers preventive actions before they reach end users.
Not necessarily. The Agent Builder allows business units to build automations without needing IT or developer support.
They’re flexible subscription modules, making the platform highly adaptable and modular for IT operations.
Yes. The platform is built with a strong focus on governance, data protection, and compliance to meet enterprise standards.
